Refund & Satisfaction Guarantee

Mrvian – AI logo fix and vectorization. Draft policy, last updated [date]. This is a draft, not legal advice: have a lawyer review it before you publish.

1. Our guarantee

If you are not happy with the final result after your included revisions, we will refund 100% of what you paid for that order.

2. Previews first, final files after approval

To keep this guarantee fair for everyone, we work in two steps:

  1. We send you a preview of your redrawn logo (watermarked or low resolution) for review.
  2. After you approve it, we release the full print-ready files (SVG, AI, EPS, PDF, PNG, and any other files in your package).

Payment options:

  • Option A (safest for you): You pay after you approve the preview. We release the final files as soon as payment is confirmed.
  • Option B: You pay upfront. We hold the final files until you approve the preview. If you do not approve it, you can request a full refund.

3. How to request a refund

Email [email protected] or message us on WhatsApp within 7 days after we deliver your final files or revised preview. Include your order number. It helps if you tell us what was not working, but you do not need to justify your decision.

We will confirm your refund within 2 business days.

4. What happens when we refund

  • We refund 100% of the amount you paid for the order to your original payment method within 5-10 business days. Your bank or payment provider may take extra time to show it.
  • Your right to use the files ends. You agree to stop using them and delete your copies.
  • We keep no rights to your original logo, and we will not use your project in our portfolio.

5. When a full refund may not apply

A full refund may not apply in these cases:

  • You request it after the 7-day window.
  • You have already used the final files commercially, for example by printing, publishing, or registering them.
  • You approved the final files in writing and later ask for a different design. Changes outside the original brief are quoted as new work.
  • The file you sent was of very low quality; we told you before we started that the result could be limited, and you chose to continue.

If you are unsure whether your case qualifies, contact us. We will try to resolve it before anything else.

6. If we cannot deliver

If your image is too low-resolution to recover, or we cannot complete your logo as described, we will tell you as early as possible and refund 100% of what you paid.

7. Your legal rights

This policy does not limit your statutory consumer rights. If you are a consumer in the EU or UK, you may also have a 14-day right to withdraw from a distance service contract, depending on your country and circumstances. Where mandatory law gives you greater rights, those rights apply.